Transforming Experience Through Intelligence
Driving Healthcare Revenue ○ Improving Patient Experience ○ Strengthening Execution.
About us
Figital Labs LLP is an AI-first company focused on transforming how hospitals understand and improve their operations.
We build intelligent systems that bring complete visibility into patient journeys — from doctor consultation to discharge — helping healthcare organizations identify revenue leakages, improve team performance, and deliver better patient experiences.
By combining conversation intelligence, feedback aggregation, and operational analytics, we enable hospitals to move from assumptions to real, data-backed decisions.
We work closely with large healthcare brands, while also supporting other service-led businesses where visibility and team readiness are critical.
Core Solutions
Our solutions are designed for high-volume healthcare environments where every interaction impacts outcomes, revenue, and patient trust.
Revenue Intelligence & Funnel Visibility
Track patient journey across departments
Identify drop-offs between key stages.
Analyze conversion gaps (Doctor → Admission → Discharge)
Use real interaction data to understand why patients don’t convert
SOP & Staff Communication Intelligence
Check SOP adherence across departments.
Evaluate communication quality.
Measure empathy and patient handling
Identify training gaps in frontline staff
Patient Feedback 360 (Voice of Patient Platform)
Voice-based interactions : Merge and structure it into a single view.
Identify real issues and sentiment
Auto-create tickets for respective departments
Enable RCA (Root Cause Analysis) and CAPA
The Patient Journey
Doctor Consultation
SLM / Coordination
Financial Counseling
Admission
Discharge
Built to Understand and Improve Operations
Track What Actually Happens
Capture and analyze real patient and staff interactions
Get a clear view of the complete patient journey
Identify Gaps ○ Take Action ○ Improve Outcomes
Turn Insights into Action
Auto-route issues to the right departments
Enable faster resolution with structured data
Identify Gaps & Leakages
Pinpoint exactly where patients drop off
Understand why conversions are not happening
Improve Team Performance
Train staff using real-world scenarios
Ensure SOP adherence across departments
How It Works
1 Capture
Bring together customer interactions from across your organization
Convert large volumes of input into clear, structured understanding
Act on insights and continuously strengthen team performance
2 Interpret
3 Improve
The Impact
What improves when you can see clearly
More patients move from consultation to admission — fewer drop-offs in between
Revenue leakages reduce as gaps are identified and addressed early
Teams follow SOPs more consistently across departments
Issues get resolved faster, with clear ownership and accountability
Patients experience a smoother, more confident journey
Built for how modern hospitals operate
An AI-first company focused on solving real healthcare challenges
Designed for high-volume hospital environments where every interaction matters
Trusted by leading hospitals and growing healthcare networks
Among the most advanced platforms in India for analyzing patient interactions and operational performance
Get in touch
Get a clear view of your patient journey, identify drop-offs, and understand how to improve conversions and operations — in a quick walkthrough.
contact@figitallabs.com
Support
Figital Labs LLP
Enhancing hospitality & healthcare through AI technology solutions.
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contact@figitallabs.com